’Future is bright for Turkey’s call center sector’
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Hurriyet Daily News
Oluşturulma Tarihi: Ocak 29, 2009 00:00
ISTANBUL - Aiming to boost activity and expand the scope of Turkey’s call center industry, the Call Center Association, or ÇMD, announced new growth measures Tuesday.
Speaking at a press meeting in Istanbul, ÇMD Chairman Bahadır Pekkan said despite Turkey's call center industry being quite small, it had the potential to create greater value in the short and medium terms.
The leading members of Turkey's call center industry, CMC, DHL, Finansbank, Global Bilgi, İKS, Koç System, Metis, Vodafone and Vodatech, established the association in order to develop the industry through collaboration. Highlighting the fact that the total size of Turkey's call centers were worth 1 billion Turkish Liras, Pekkan said the industry doubled its number of employees, from 17,500 to 35,000 between 2003 and 2008. "We aim to employ 30,000 more call center workers in the next five years," said Pekkan.
"Today the average number of people to call center desk ranges between 200 and 400 in European countries. The number is around 100 in the United Kingdom and the United States. Turkey’s number currently stands at 2,500. When these figures are considered, Turkey’s potential in this industry can easily be seen," he added.
In order to enhance call center's contribution to Turkey's economy, there is work to do, said Pekkan. "Establishing academic programs at universities to provide quality labor, pulling down telecommunication costs to a more competitive level and strengthening the technological infrastructure are the most urgent needs of the sector," he said.
The leading members of Turkey's call center industry, CMC, DHL, Finansbank, Global Bilgi, İKS, Koç System, Metis, Vodafone and Vodatech, established the association in order to develop the industry through collaboration. Highlighting the fact that the total size of Turkey's call centers were worth 1 billion Turkish Liras, Pekkan said the industry doubled its number of employees, from 17,500 to 35,000 between 2003 and 2008. "We aim to employ 30,000 more call center workers in the next five years," said Pekkan.
"Today the average number of people to call center desk ranges between 200 and 400 in European countries. The number is around 100 in the United Kingdom and the United States. Turkey’s number currently stands at 2,500. When these figures are considered, Turkey’s potential in this industry can easily be seen," he added.
In order to enhance call center's contribution to Turkey's economy, there is work to do, said Pekkan. "Establishing academic programs at universities to provide quality labor, pulling down telecommunication costs to a more competitive level and strengthening the technological infrastructure are the most urgent needs of the sector," he said.